Get in touch with our support team
Get the help you need with Airbus Helicopters' expert support and services. Whether you need technical assistance, material support, or professional consultation, we're here to ensure your experience is seamless. Explore troubleshooting guides, FAQs, and direct contact with our team to make the most of our helicopters and services.

After Hours Technical Support
AOG
Before 8 am and after 5 pm, Weekends and holidays
+1 (800) 232-0323
Technical support
Ken ArnoldSenior Manager Technical Support +1 (972) 641-3556 ken.arnold@airbus.comMatthieu PorcherManager, Technical Support Engineering +1 (972) 641-3545 matthieu.porcher@airbus.comWilliam WelchAvionics & Autopilot Systems +1 (972) 641-5236 william.welch@airbus.comGregg YoungAvionics & Electrical Systems H160 +1 (972) 641-5071 gregg.young@airbus.comRobert WayTechnical Advisor H160 +1 (972) 641-5220 robert.way@airbus.comMike MattlerH130, EC145/H145, BO105, BK117 +1 (972) 641-3534 mike.mattler@airbus.comMike MayAS350/H125, H130, AS355, H120 +1 (972) 641-3412 mike.may@airbus.comBrandon CrawfordAS350/H125, AS355, H130, H120 +1 (972) 641-5273 brandon.crawford@airbus.comCory ShippenAS350/H125, H130, AS355, H120 +1 (972) 641-3706 cory.shippen@airbus.comChris BernsAS365, AS332, H225 +1 (972) 641-3501 chris.berns@airbus.comAla RamadanAS365, H155, H215, H225 +1 (972) 641-3605 ala.ramadan@airbus.comKenneth LytleH135/EC135, EC145/H145, BO105, BK117 +1 (972) 641-3587 kenneth.lytle@airbus.com
Regional technical representatives
Bill BiddlecomeH120, AS350/H125, H130, AS355
Northwest
+1 (928) 533-1825 bill.biddlecome@airbus.comDerek WestphalH135/EC135, EC145/H145, BO105, BK117
Northwest
+1 (469) 243-7634 derek.westphal@airbus.comChris BreauxH120, AS350/H125, H130, AS355
South Central (incl. GOM)
+1 (985) 290-3398 chris.breaux@airbus.comEric HerbstH135, EC145/H145, BO105, BK117
South Central (incl. GOM)
+1 (214) 208-5338 eric.herbst@airbus.comJon HubbellH120, AS350/H125, H130, AS355, AS365
North Central
+1 (317) 201-8517 jonathan.hubbell@airbus.comJohn ShaugerH135/EC135, EC145/H145, BO105, BK117
North Central
+1 (812) 597-5528 john.shauger@airbus.comTom BrownH120, AS350/H125, H130, AS355
Southwest
+1 (702) 271-9619 thomas.t.brown@airbus.comScott DodgeH120, AS350/H125, H130, AS355, H160
Eastern
+1 (603) 817-6136 scott.dodge@airbus.comDavid PalmerH135/EC135, EC145/H145, BO105, BK117
Eastern
+1 (972) 955-3281 david.palmer@airbus.comDavid TaggartH135/EC135, EC145/H145, BO105, BK117
Eastern
+1 (214) 701-5544 david.taggart@airbus.comNathan CrossH120, AS350/H125, H130, AS355
Eastern
+1 (214) 304-1907 nathan.cross@airbus.comJarrod GregoireH145, H175, H225, H160
All U.S.
+1 (214) 952-6928 jarrod.gregoire@airbus.com
Material support: spares, repairs & AOG
One of Airbus' primary missions when it delivers a helicopter is to provide its customers with the support and services they need for efficient, safe, and effective operations.
AOG Spares +1 (800) 267-8371 support.aogspares.ahi@airbus.comAOG Airlines +1 (214) 707-0185 team.avionics.ahi@airbus.comSupply ServicesSpares +1 (972) 772-7371Repair team.mro-support.ahi@airbus.comWarrantyDerran O'Neal +1 (972) 641-3786 derran.oneal@airbus.com
Regional material support services
Northwest +1 (972) 772-7371 northwest.support@airbus.comNortheast +1 (972) 772-7371 northeast.support@airbus.comGulf +1 (972) 772-7371 gulf.support@airbus.comSouthwest +1 (972) 772-7371 southwest.support@airbus.comService centers +1 (972) 772-7371 servicecenter.support@airbus.com
Technical publications
Technical publications list.technical-publications.ahi@airbus.com