Helicopter technical support

When reactivity and flexibility are essential, Airbus Helicopters delivers the best solutions to customers in real time through on-site assistance – including the dispatching of technical representatives to customer locations.

During the first months of a new rotorcraft’s operation and/or for any recurrent assistance required by customers, Airbus’ technical representatives assist customer teams in performing:

• Maintenance: Customers can be supported by the rental of tools and ground support equipment (GSE) to reduce the maintenance burden through a cost-effective service.
• Troubleshooting and fine-tuning of technicians’ work, avionics, structures, equipment, and hydraulics: this is optimised by digital and communication tools such as with video assistance to save time and improve efficiency.
• On-the-job training
• Consulting
• Advanced logistics services

Airbus’ technical team is qualified to the European Union Aviation Safety Agency’s Part 66 standards for certifying the release to service of work performed on aircraft. Additionally, team members have a minimum of seven years’ experience in helicopter maintenance to efficiently address customer needs.

Airbus provides customers with complete and accurate technical information to ensure the safe and cost-effective operation of their rotorcraft.

The primary forms of technical data are flight manuals, airworthiness manuals, maintenance manuals, and procurement and identification manuals (parts and tools catalogues). This technical data covers standard and customised helicopter installations, as well as optional equipment.

The c-RFM (computerised Rotorcraft Flight Manual), which is available for the H160 via a digital tablet, is a fully digital flight manual solution certified by the airworthiness authorities, and allows operators to fly in a paperless cockpit. It offers a smart access to the flight manual tailored to the customers’ helicopter configuration.

Technical data is provided in several formats: hard copy, PDF, and interactive electronic “TechData” – which includes advanced functions such as hyperlinks, search engines and the possibility to  add notes and push Technical Events to our Technical Request service.

All Airbus Helicopters technical data is available on the AirbusWorld collaborative platform via TechData services and its O.R.I.O.N. interactive viewer. This tool ensures that customers’ technical data always is up to date, downloadable and accessible – with 3D illustrations included for complex tasks. O.R.I.O.N. is accessible from any browser and on mobile devices through the online/offline eTechPub app.

Customers need immediate access to operational and maintenance directives to keep their rotorcraft flying and to support flight safety. All the latest directives – such as alert service bulletins (ASB), service bulletins (SB), and safety information notices (SIN) – are published in real time on Airbus Helicopters’ Technical Information Publication on Internet (T.I.P.I.) portal

The T.I.P.I. app also is available for download on the App Store and Google Play.

Register for this service by following the link below, then clicking "inscription" on the subsequent page.

For more information, visit the T.I.P.I website.