Support and Services contacts

Airbus Helicopters in the U.S.

Customer and Technical support

Get in touch with our support team

Get the help you need with Airbus Helicopters' expert support and services. Whether you need technical assistance, material support, or professional consultation, we're here to ensure your experience is seamless. Explore troubleshooting guides, FAQs, and direct contact with our team to make the most of our helicopters and services.

  • technical data

    After Hours Technical Support

    Before 8 am and after 5 pm, Weekends and holidays

    CALL +1 (800) 232-0323

Material support: spares, repairs & AOG

AOG Spares  +1 (800) 267-8371
AOG Airlines  +1 (214) 707-0185
Supply Services Spares  +1 (972) 772-7371
Repair

Regional material support services

Northwest  +1 (972) 772-7371
Northeast  +1 (972) 772-7371
Gulf  +1 (972) 772-7371
Southwest  +1 (972) 772-7371
Service centers  +1 (972) 772-7371

Customer support services

Darren Huski System Support Specialist Trainer  +1 (972) 641-3663
Jeremy Hurd Head of PBH (Parts By Hour)  +1 (972) 641-5075
Eric Lyons Repairables Liaison, PBH (Parts By Hour)  +1 (214) 470-4381
Derran 0'Neal Senior Warranty & Repairables Liaison  +1 (972) 641-5011

Customer support managers

Airbus Helicopters Customer Support Manager oversees theoverall customer experience,managing customer relationships, coordinating both technical and non-technical support, and ensuring that all aspects of service delivery meet customer expectations and contractual agreements.

Wayne Powell Customer Support Manager North East Region  +1 (972) 522-5264
Ceasar Medrano Customer Support Manager Gulf Region  +1 (972) 522-5421
Jason Spade Customer Support Manager South West Region including Nevada & Hawaii  +1 (972) 522-5425
Dennis Burrows Customer Support Manager North Central Region  +1 (972) 641-5258
Mark Vaji Customer Support Manager North West Region  +1 (972) 641-3549
Marc Stanley Customer Support Manager South Central Region  +1 (972) 522-5351
Olivier Guinard Customer Support Manager - Super Puma Fleet  +1 (972) 641-3425

Technical support services

Ken Arnold Senior Manager Technical Support  +1 (972) 641-3556
Matthieu Porcher Manager, Technical Support Engineering  +1 (972) 641-3545
William Welch Avionics & Autopilot Systems  +1 (972) 641-5236
Gregg Young Avionics & Electrical Systems H160  +1 (972) 641-5071
Robert Way Technical Advisor H160  +1 (972) 641-5220
Mike Mattler H130, EC145/H145, BO105, BK117  +1 (972) 641-3534
Mike May AS350/H125, H130, AS355, H120  +1 (972) 641-3412
Brandon Crawford AS350/H125, AS355, H130, H120  +1 (972) 641-5273
Cory Shippen AS350/H125, H130, AS355, H120  +1 (972) 641-3706
Chris Berns AS365, AS332, H225  +1 (972) 641-3501
Ala Ramadan AS365, H155, H215, H225  +1 (972) 641-3605
Kenneth Lytle H135/EC135, EC145/H145, BO105, BK117  +1 (972) 641-3587

Regional technical representatives

The Technical Regional Representative provides expert technical support to customers within a specific region in the United States, assisting with troubleshooting, product maintenance, and offering solutions to technical challenges related to Airbus products.

Bill Biddlecome H120, AS350/H125, H130, AS355 Northwest  +1 (928) 533-1825
Derek Westphal H135/EC135, EC145/H145, BO105, BK117 Northwest  +1 (469) 243-7634
John Shauger H135/EC135, EC145/H145, BO105, BK117 North Central  +1 (812) 597-5528
Jon Hubbell H120, AS350/H125, H130, AS355, AS365 North Central  +1 (317) 201-8517
Chris Breaux H120, AS350/H125, H130, AS355 South Central (incl. GOM)  +1 (985) 290-3398
Tom Brown H120, AS350/H125, H130, AS355 Southwest  +1 (702) 271-9619
Eric Herbst H135, EC145/H145, BO105, BK117 South Central (incl. GOM)  +1 (214) 208-5338
Scott Dodge H120, AS350/H125, H130, AS355, H160 Eastern  +1 (603) 817-6136
Nathan Cross H120, AS350/H125, H130, AS355 Eastern  +1 (214) 304-1907
David Palmer H135/EC135, EC145/H145, BO105, BK117 Eastern  +1 (972) 955-3281
David Taggart H135/EC135, EC145/H145, BO105, BK117 Eastern  +1 (214) 701-5544
Jarrod Gregoire H145, H175, H225, H160 All U.S.  +1 (214) 952-6928

Technical publications

Technical publications

More about Airbus Helicopters Support & Services