HCARE Store Services

Introduction

The Airbus Helicopters' HCare offering provides a wide range of solutions to support customers throughout their journey. From training and flight operations to technical support, Airbus Helicopters is committed to improving the safety and efficiency of its customers' operations.

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HCare Store

Tailored solutions for each customer profile

Materials Management, Technical Support, Helicopter Maintenance, Training and Flight Ops, and Connected Services are available through five comprehensive, customer-focused lines of solutions:

HCare Initial: Tailored for customers starting operations with a new Airbus helicopter or taking delivery of a new aircraft type.
HCare In-service: For customers already operating an Airbus helicopter type., This multi-service contract is composed of a combination of solutions that perfectly suit and support operators’ needs to optimise their operations on a daily basis.
HCare Lifetime: HCare Lifetime is designed for operators looking for an end-to-end package and a long-term collaboration -from entry into service to the end of the aircraft's life. This multi-service contract offers the best balance of services required over the defined period, to maximise performance and safety of helicopter operations.
HCare First: For private and business aviation operations, Airbus Helicopters offers HCare First, a service delivering the excellence and the performance they expect.. An extensive service coverage that strives for total peace of mind for PBA operators. It delivers maximum helicopter availability and budget control while embedding hassle-free solutions.
HCare Classics: HCare Classics is designed for customers operating legacy helicopters. The solution is fully customisable and offers operators specific monitoring and solutions to keep the fleet fully operational and mission-capable at all times.

Performance commitment levels

Airbus Helicopters offers three commitment levels for material management solutions:

Guaranteed repair - Serving as Airbus Helicopters’ commitment to repair & overhaul (R&O) turn-around-times, the Guaranteed Repair programme is focused on R&O management at the component level. It enables operators to contractually secure R&O turnaround times, with the goal of improving maintenance planning efficiency while keeping property of their material.
Part availability - This exchange service is based on the replacement of parts that are reaching their time between overhaul (TBO) or service life – as well as for the replacement of failed parts within short lead times. The solution is customisable and is built on fixed hourly-rate payments, thereby making maintenance expenses predictable and streamlined.
Fleet availability - The Fleet Availability program is for operators who want to delegate some or all airworthiness and maintenance activities outside of their organisation and ensure short lead times for parts deliveries. By selecting this customisable solution, fleet availability performance is contractually committed – allowing operators to always be mission ready.

Our global network
Airbus Helicopters is present in some 150 countries through its 30 customer centres and affiliates, 19 training centres, 96 service centres and 4 technical support hubs.
Our global network